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1. What's the material of your products?

We have 925 sterling silver charms and bracelets, and you can see the relevant category on our web. And we have other material items like rings, Earrings etc.


2. Do your charms all fit European style charm bracelets?

Our brand is Pandora, with beads and charms made of 100% 925 sterling silver (stoppers and safety chains fit Pandora bracelets only) , fit European style charm bracelets. We provide FREE shipping for any order over $69.00. Welcome you to select your interested items on our website.


3. How can I check my order information?

For your convenience we highly encourage you to remember your order No. and provide it to us so that we can answer your any question accordingly. And the order No. is same as the invoice ID. Thank you for your support.


4. Why don’t I receive any emails or replies after placing order?

Generally, your email address maybe wrong or blocked by spam filters. Please change your spam filters or check your junk mailbox. For your convenience you’d better leave your usual mail address so that you could receive all the info from us. Thanks your helping sincerely!


5. How long will I receive my orders?

Orders will be shipped within 1-2 business days upon receiving. A tracking number will be available in your email after the order dispatched. The orders are supposed to reach your door in the next 8-13 days. Please track the status of the parcel via the tracking number provided in email. Then, contact local post office for parcel if not received within expected shipping time. Finally, contact us for further information.

Notes: Shipping estimates are from day of shipping not from day of ordering Customers are responsible for lost due to wrong shipping information.


6. Do you ship worldwide?

Yes, we do. If your country is not listed, please feel free to contact us. Please notice that we are not responsible for any local taxes or customs fee that might be impose by your country.


7. Is there any customs fees?

Generally speaking, you will not be charged any customs fees by selecting our flat mail. However, by choosing express shipping, you maybe charged customs fees due to strict customs inspection. Please note: We will only pay for the customs fees generated by flat mail. If you are charged by selecting express shipping, we will NOT be responsible for that.


8. Why the value shows on the packaging differs from that I actually paid?

In order to help our customers avoid customs fees, we will adjust the declared value according to the local customs policy, and massly paste the declared value list on each package. Please note that currently we will not type and paste the list one by one according to the order amount, which will definitely save more time on processing shipment.